Where are the parking lots located?
We have multiple parking lots, including lots for VIPs, daily parking, overflow campground parking and West Weekend Parking that is good for all days of the festival.
Do children need tickets?
Children 10 years old and under are free for all General Admission festival areas and campgrounds. ( This includes Single Day) All ages require a ticket for VIP seating, Reserved Lawn seating, Skybox, Bullpen, Country Club, and Weekend Shuttle Passes.
How can I make changes to my account?
You can log in to your account at http://countryjam.frontgatetickets.com and change any information you need, such as your payment information, shipping address, etc.
Can I change my credit card on file for the layaway plan?
Log in to your account at http://countryjam.frontgatetickets.com and you can update your payment information there.
Will you be posting set times in advance? When?
Daily set times and schedules are posted closer to the festival dates to allow for any scheduling changes that may occur throughout the year. Please stay tuned to our website and social media updates for announcements.
Why am I getting an error message when purchasing?
If you are having difficulties ordering or just have a question about what you’re ordering please reach out to our Guest Services team at info@countryjamco.com.
What are the service charges?
Service charges, shipping, and handling fees are not included in the base price of a ticket; these fees are added into your cart separately. These fees are standard for all live events and help cover costs associated with ticketing and operations.
I can’t go, can I give my tickets to a friend?
Yes, but make sure your friend registers the wristband in their own name while activating it. If not and the wristband gets lost, there is no way to replace it – they would have to pay full price for a ticket since we have no way of tracking the order to their name.
Can I buy tickets internationally?
Yes! Just visit our ticketing website here and choose your country during the shipping method process. The cart will automatically update to our international shipping. All international orders will be placed in will call and available for pick up at the festival.
Can I buy one ticket and give it to my friend the days I’m not attending?
No tickets are non-transferrable. One ticket = one wristband = one person for the whole festival.
