FAQs

JUNE 23 – 25, 2022
GRAND JUNCTION, COLORADO

JUST THE FAQS

You can request a refund of any unused funds topped up on your wristband at the West Gate Wristband Registration Top Up Booth at the festival. It needs to be completed by 11:00 PM on Saturday, June 26. A $5 refund fee will apply.

ALLOWED IN VENUE

  • Clear Bag – clear plastic, vinyl or PVC tote bag no larger than 12” x 6” x 12” with a single compartment 
  • Blankets and small chairs
  • Hats
  • Rain gear
  • Ear plugs
  • Empty plastic water bottle 
  • 1 sealed water bottle per person
  • Empty camelbacks with only one pocket
  • Camera (basic cameras only – nothing with a detachable lens)
  • Bug spray
  • Sunscreen
  • Physician prescribed medications – name must match with carrier’s government issued ID, and must not be expired 
  • Positive attitude!!

PROHIBITED – IN VENUE

These items will be confiscated and not returned.

  • Firearms, explosives, or weapons of any kind, including but not limited to pocket knives, pepper spray, and tasers
  • Backpacks, purses or any bag that does not meet the clear bag specifications 
  • Glass bottles or containers of any kind
  • Bicycles/scooters/go-carts/ATVs/skateboards
  • E-Cigs and Vape Pens
  • Fireworks
  • Kites 
  • Umbrellas
  • Alcohol of any kind
  • Tents of any kind
  • Pets
  • Outside food and beverages 
  • Coolers
  • Drones or any other remote flying device
  • Professional grade radios or walkie talkies 
  • Any and all professional audio recording and/or video recording equipment
  • Professional cameras and equipment (any camera with a detachable lens)

You may bring in 1 sealed plastic water bottle per person OR 1 empty, reusable water bottle per person.

SMALL/CLEAR BAG POLICY: All bags will be searched before entry.

  • Clear bags no larger than 12″x6″x12″ with a single compartment and/or small clutch bag 4.5″x6.5″
  • No backpacks or multi-compartment bags

If you’ve ever attended Country Jam you qualify for the alumni presale! If you are in need of your password to purchase passes please shoot us an email at [email protected].

Please see our COVID info here.

ANYONE wanting to enter the campgrounds for any reason must purchase a 3-Day Weekend Admission Pass a Camp Access Pass to enter the campgrounds.

The venue address is 1065 Highway 6 & 50, Mack, CO 81525

The terrain throughout the ranch varies; the concert field is grassy, walkways and campgrounds are on grass and/or hard-packed dirt.

Weather in June is typically very hot – please come prepared with t-shirts and shorts as well as plenty of sunscreen, hats, and water!

While we don’t have exclusive vendors for these kinds of food, but our vendors typically have some food options that fit into these categories.

Showers are available for all campers for free in the front of Standard Camping by row E and in the back of Standard Camping by row TTT.

We abide by Mesa County laws that you can smoke in private. Smoking marijuana in public is strictly prohibited and enforced at all times while on Country Jam property.

No, not unless you have a 3-day festival wristband and purchase a camp access pass in advance or at the onsite box office.

Our event is cashless!  You can use cash or credit cards at our top up stations to add money to your RFID wristband or add money on your wristband before you arrive! There are ATMs onsite.

We do allow chairs to be at the festival in the general admission area behind the ‘chair line’ so people that want to stand are closer to the stage.

Umbrellas are NOT allowed inside the venue though as it blocks the view of others behind you.

Yes, parking is included with your VIP ticket. Simply show your VIP wristband at the VIP Parking entrance and you’ll be able to park.

Yes, all ages require a shuttle pass to ride the shuttles.

We offer West Weekend Parking passes that allow you to park in lots closest to the festival entrance. These passes are good for the entire weekend and can be purchased in advance. We also offer single day on-site parking in lots that are a little further away. Single day parking is available for purchase on-site only. Please note, cars in single day lots must be moved by 9am the next day or will be towed. VIP parking is free to all VIP ticket holders.

We have multiple parking lots, including lots for VIPs, daily parking, overflow campground parking and West Weekend Parking that is good for all days of the festival.

Children 10 years old and under are free for all General Admission festival areas and campgrounds. All ages require a ticket to enter VIP, Super VIP, Reserved, Skybox, Country Club, and Weekend Shuttle.

You can log in to your account at http://countryjam.frontgatetickets.com and change any information you need, such as your payment information, shipping address, etc.

Log in to your account at http://countryjam.frontgatetickets.com and you can update your payment information there.

Box office hours will be determined and released closer to Country Jam. They will be available in your Arrival Instructions that will be emailed to you within a couple weeks of the event.

You will receive your wristbands in your mailbox within 1-3 weeks before the festival. If you have not received your wristbands 72 hours prior to the festival, please email our customer service line at [email protected].

Daily set times and schedules are posted closer to the festival dates to allow for any scheduling changes that may occur throughout the year. Please stay tuned to our website and social media updates for announcements.

If you are having difficulties ordering or just have a question about what you’re ordering please reach out to our Guest Services team at 855-821-9210

Service charges, shipping, and handling fees are not included in the base price of a ticket; these fees are added into your cart separately.

Yes, but make sure your friend registers the wristband in their own name while activating it. If not and the wristband gets lost, there is no way to replace it – they would have to pay full price for a ticket since we have no way of tracking the order to their name.

Yes! Just visit our ticketing website here and choose your country during the shipping method process. The cart will automatically update to our international shipping. All international orders will be placed in will call and available for pick up at the festival.

No tickets are non-transferrable. One ticket = one wristband = one person for the whole festival.

Tickets can be purchased from countryjam.frontgatetickets.com. This is the ONLY official site for tickets.

 

Camping will open on Wednesday at 10am MT and close Sunday at 5pm MT.

We offer West Weekend Parking passes that allow you to park in lots closest to the festival entrance. These passes are good for the entire weekend and can be purchased in advance. We also offer single day on-site parking in lots that are a little further away. Single-day parking is available for purchase on-site only. Please note, cars in single day lots must be moved by 9:00 AM the next day or will be towed at the owner’s expense. VIP parking is free to all VIP ticket holders — just show your VIP wristband at the gate when entering.

We highly suggest only buying a ticket from the official Country Jam website to guarantee that your admission is valid. Country Jam cannot confirm that a purchase from a second-hand buyer is valid. Country Jam WILL NOT transfer tickets into someone else’s name. If you are giving away your ticket, you will need to mail the buyer the wristbands when you receive them. Country Jam WILL NOT arrange any transfers on your behalf.

We are currently only selling 3 day tickets if single day passes were to go on sale we’d let everyone know via socials.

Service vendors will be roaming the campsites continuously please flag them down for service (for a fee).

There will be a water truck assigned to each area within the campgrounds. Once you are ready to have your RV or pool filled, you can flag them down to fill (for a fee).

If you plan to bringing a grill, it must be Electric or Gas fueled and sit at least 12 inches above the ground or any vegetation.  No solid fuel grills (i.e. charcoal, wood, etc.) are allowed.

Unfortunately for safety reasons, no campfires or open flames are allowed. If you plan to bringing a grill, it must be Electric or Gas fueled and sit at least 12 inches above the ground or any vegetation.  No solid fuel grills (i.e. charcoal, wood, etc.) are allowed.

Yes, generators are allowed in the campgrounds, but they must be turned off during quiet hours. If you have an onboard generator, consider buying a generator exhaust kit (like this one) to route the CO2 out of your own and surrounding campsites. Generators must be separated from all tents by a minimum of twenty (20) feet and protected from contact by fencing or other approved means.

Due to enforcement of Quiet Camping hours being an issue in the past, we have removed this option from this year’s event. Generators in ALL campgrounds must be off at 2am. Please respect your fellow campers.

Showers are available for all campers for free in the front of Standard Camping by row E and in the back of Standard Camping by row TTT.

Personal port-o-potties are available to rent and will be delivered to your campsite upon arrival. Based on availability, these can be purchased on our ticketing site as an “add on” to your campsite. Upon arrival, please call our porta potty company to have them deliver your personal unit to your site. Note that deliveries can take between 1-2 hours during busy time. We recommend bringing a lock to keep others out of your personal unit.

We do offer accessible camping in Row(s) G and H in standard camping.

We have a very limited number of 50-amp electrical campsites available in our standard camping section close to the campgrounds. You will need to purchase an electrical site if you would like electricity. Otherwise, we recommend bringing a generator.

Within each campsite, you can park one steering mechanism and one sleeping unit; a drive-able RV counts as both. If you need to park additional vehicles (motorcycles included), you’ll want to purchase a Campground Overflow Parking Pass.

Campsite sizes depend on the type of campsite you choose to purchase and are as follows:

  • Standard Campsite – 20’X 30′
  • Standard Quiet Campsite – 20’X 30′
  • Standard Long Campsite – 20’X40′
  • Standard Electrical Campsite – 20’X 30′
  • Premier Campsite – 20’X40′
  • VIP Campsite – 20’X40′

Depending on the type of camping and specific campsite number purchased, your campsite will be within one of our three campgrounds. Check out our festival map to see the location of each campground.

Depending on the type of camping purchased, the walk varies from just a few minutes to twenty minutes. These walking times and the location of each campground are indicated on our festival map. There is also a free shuttle bus route that runs in between the different campgrounds and the main festival grounds as shown on the map.

 

For the fastest way to get from campsite to the gate, grab one of our golf cart shuttles! An optional transportation choice for all patrons is a paid door-to-door golf cart shuttle service. Carts operate throughout the campgrounds and parking lots but can not enter the concert site or leave the festival site.

We have no limit on the number of people per campsite but would recommend between 4-6 people for a comfortable stay.

Yep! Shuttles will operate to and from the campgrounds continuously from 1:00 PM – 1:30 AM on Thursday-Saturday and 1:00 PM – 11:30 PM on Sunday. For the fastest way from your campsite to the gate, grab a golf cart shuttle! An optional transportation choice for all patrons is a paid door-to-door golf cart shuttle service. Carts operate throughout the campgrounds and parking lots but can not enter the concert site or leave the festival site.

Country Jam offers accessible accommodations with a sectioned off area to the left of the stage which includes a handicapped bathroom. Please bear in mind that the festival is in an open field with some rougher terrain that may make getting around challenging. We also offer Accessible parking in both the West Weekend Parking lot and Daily Parking lot.

We do offer accessible camping in Row(s) G and H in the standard camping area.

If you have special medical dietary restrictions, a personal amount of food will be allowed in if accompanied by a doctor’s note. Please contact [email protected] with any questions or concerns.

Service animals of course are allowed. Pets are not; please do not bring your pet. Emotional support or comfort animals are not considered service animals under the ADA and therefore are not allowed. Service animals must be under the control and supervision of their handler at all times.

Country Jam accessible weekend parking is located near the VIP entrance on the west side of the venue. Purchase a West Weekend Parking pass and present your state-issued disabled license plate, hang tag or placard, to festival staff upon your arrival to park in this area. West Weekend Parking can be purchased online before the festival. Spaces are based on availability. Accessible parking spots are also available in our Day Parking lot.

Please check out the accessibility page on our website. If you have more questions regarding accessibility at Country Jam, please email [email protected]!

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