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Colorado's Biggest Country Music Party

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Tickets FAQs

Our Most Commonly Asked Questions

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Ticket FAQs

About Tickets:

Q: I only want to come for one day. When will Single Day tickets be available?
A:

Single Day tickets will be available soon. You will be able to purchase them on our ticketing page.

Q: Are ticket transfers allowed?
A:

We highly suggest only buying a ticket from the official Country Jam website to guarantee that your admission is valid. Country Jam cannot confirm that a purchase from a second hand buyer is valid. Country Jam WILL NOT transfer tickets into someone else’s name. If you are giving away your ticket, you will need to mail the buyer the wristbands when you receive them. Country Jam WILL NOT arrange any transfers on your behalf.

Q: Do I have to pay for parking?
A:

We offer West Weekend Parking passes that allow you to park in lots closest to the festival entrance. These passes are good for the entire weekend and can be purchased in advance. We also offer single day on-site parking in lots that are a little further away. Single day parking is available for purchase on-site only. Please note, cars in single day lots must be moved by 9:00 AM the next day or will be towed at the owner’s expense. VIP parking is free to all VIP ticket holders — just show your VIP wristband at the gate when entering.

Q: Where can I buy tickets?
A:

Tickets are on sale now. Visit our ticketing link here to purchase.

Q: Can I buy one ticket and give it to my friend the days I’m not attending?
A:

No tickets are non-transferrable. One ticket = one wristband = one person for the whole festival.

Q: Can I buy tickets internationally?
A:

Yes! Just visit our ticketing website here and choose your country during the shipping method process.  The cart will automatically update to our international shipping. All international orders will be placed in will call and available for pick up at the festival.

Q: I can’t go, can I give my tickets to a friend?
A:

Yes, but make sure your friend registers the wristband in their own name while activating it. If not and the wristband gets lost, there is no way to replace it – they would have to pay full price for a ticket since we have no way of tracking the order to their name.

Q: What are the service charges?
A:

Service charges, shipping, and handling fees are not included in the base price of a ticket; these fees are added into your cart separately. If you choose to call one of our customer service representatives to place your order, you will see a $4 phone order fee added to your total at checkout.

Q: Why am I getting an error message when purchasing?
A:

If you are having difficulties ordering or just have a question about what you’re ordering please reach out to our Guest Services team at 855-821-9210

Q: When will my wristband ship?
A:

You will receive your wristbands in your mailbox within 1-3 weeks before the festival. If you have not received your wristbands 72 hours prior to the festival, please email our customer service line at info@countryjam.com.

Q: What are the box office hours?
A:

Box office hours will be determined and released closer to Country Jam 2019. They will be available in your Arrival Instructions that will be emailed to you within a couple weeks of the event.

Q: Can I change my credit card on file for the layaway plan?
A:

Log in to your account at http://countryjam.frontgatetickets.com and you can update your payment information there.

Q: Can I upgrade to VIP?
A:

Yes! To upgrade before the event call our Guest Services team at 855-821-9210. You can also upgrade at the event at any of our box offices. Upgrades are based on availability and are subject to pricing at current market value.

Q: How can I make changes to my account?
A:

You can log in to your account at http://countryjam.frontgatetickets.com and change any information you need, such as your payment information, shipping address, etc.

Q: Do children need tickets?
A:

Children 10 years old and under are free for all General Admission festival areas and campgrounds. All ages require a ticket to enter VIP, Super VIP, Reserved, Skybox, Country Club, and Weekend Shuttle.

Q: Can I buy my tickets over the phone?
A:

Yes, you can call us at 855-821-9210 to purchase tickets over the phone. Please note there is a $4 service fee for all phone orders.

Still Have Questions? We’re Happy to Help!

 E-Mail info@countryjam.com

7:00 AM – 3:00 PM MT | Monday – Friday

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COUNTRY JAM

Country Jam is a four-day country music festival featuring the biggest names in country music on multiple stages, surrounded by Colorado’s awe-inspiring red rock landscape.

  • Homepage
  • 2019 Lineup
  • Experience
    • VIP Experience
    • The Moose Country Club
    • Skybox Seats
  • Camping
    • Campground Map
    • FAQs
    • Camping Policies
  • Festival Guide
    • Getting Here
    • FAQs
    • Festival Map
    • Accessibility
    • 2020 Sponsors
  • Contact Us
    • Sponsors
    • Donation Request Form
    • Country Jam Craft Vendor Application
    • Press
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