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Country Jam is using high tech, RFID-enabled wristbands to enhance your festival-going experience. Your wristband serves as your admission ticket to enter the festival fast – with a quick tap of your wristband — and starting in 2017, it also will serve as your digital wallet.

Those who purchased tickets before June 1 will be receiving your wristbands, camping and parking passes in the mail starting the week of May 2 through early June. If you have already received your wristband, here’s how you can register and get the most from your festival experience.

DO NOT PUT ON YOUR WRISTBAND UNTIL THE DAY OF THE FESTIVAL!

This is very important – your wristband will lock instantly once you have put it on, and you won’t be able to remove it.
The next step is to register your wristband before the festival.

If you have ordered more than one wristband, assign a wristband to each of your festival buddies and have them each create a new account with their information before arriving at the festival. Please do NOT register someone else’s wristband for them. This helps us track your unique wristband in case it gets lost or damaged.

Why Register?

Wristband registration protects you in case you lose your wristband, it is stolen, it is damaged or it simply stops working. Only the person who registers their wristband or the original purchaser can be issued a replacement wristband. If your weekend requires a visit to the Customer Service tent, you can be assured that your registered wristband will make troubleshooting quick and easy.

HOW TO REGISTER YOUR WRISTBAND

After your wristbands arrive in the mail

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STEP 1: CREATE YOUR ACCOUNT

  • Fill out the form below.
  • Click “REGISTER” or use an existing Facebook account to sign up.
  • You will receive an email from Intellipay asking you to confirm your registration by clicking the activation button in the email.
  • Follow the instructions on the website to finish setting up your account. 

STEP 2: LINK YOUR WRISTBAND

  • Once you’re logged in, click the “Wristbands” Tab from the top menu and select “I have a wristband.”
  • Enter the Security Code (shorter number) and Wristband Number (longer number) located on the back of the RFID tag on your wristband.
  • Click “Add.”

STEP 3: TOP-UP YOUR ACCOUNT

  • Click the “Top-up” Tab from the top menu then click the blue “Top-up” button.
  • You will be asked if you want to “Enable Auto-Top-up” (see below for details). You can click “Maybe later” or “Yes, enable.”
  • Enter the amount you wish to top-up, review your order and click “Checkout” when ready.
  • Enter your credit card information on the payment site.

All unspent credit will be refunded back to you after the event (less a $5 refund processing fee). Please review our refund policy for more details.


RFID Wristband Activation Instructions


1) Locate the 14­-digit Unique Credential ID number located on the underside of the RFID badge.

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Enter Your Credential ID & Information


2) Either register by using your email address and personal information OR log in by using Facebook.

PLEASE NOTE: Only one (1) email address OR *one (1) Facebook account can be attached to each wristband. You cannot register multiple wristbands with one (1) email address or *one (1) Facebook account.


Wristband Policies

  • All sales are final. No exceptions.
  • Do NOT remove your wristband in between days.
  • Only tickets purchased through Country Jam & Elevate ticketing are valid. Country Jam will not confirm validation of a ticket purchased through a third party.
  • Wristbands are nontransferable.
  • Lost, stolen, broken, tightened, or tampered wristbands are void and Country Jam is not responsible for these wristbands.
  • Wristbands can be replaced for a $25 fee with broken/tightened band and proof of purchase.

Have A Question?

Email us at Info@CountryJam.com