Cashless Account Refund Policy
Cashless customer support: email firstname.lastname@example.org or call 866-760-8367 during standard business hours for any questions regarding your cashless account.
All funds (excluding top-up bonuses) left unredeemed by the close of the event on June 16, 2019 will be refunded in accordance with the terms below:
- Credit & Debit Card: Leftover funds in your account, purchased online or onsite at the event using a credit or debit card, will automatically be refunded back to your card (less a $5 refund processing fee) within 10 business days following the end of the event.
- Cash: Leftover funds in your account, purchased onsite at the event using cash, will require you to complete a Manual Refund Form, available from the Refund page in your cashless account (less a $5 refund processing fee). Click here to get started.
The deadline to apply for a manual refund is July 2, 2019. Upon verification, the refund will be processed within 10 business days following the closure of the refund form.
Valid email address, bank account and wristband numbers are required for your refund. DO NOT THROW AWAY YOUR WRISTBAND until after you have registered, applied for your refund and received it.