Cashless Account Refund Policy

Customer support: Email countryjam@intellipay.support or call 970-644-6900.

All credit (excluding top-up bonuses) left unredeemed by the close of the event on June 18, 2017 will be refunded in accordance with the terms below:

  • Credit & Debit Card: Leftover funds in your account, purchased online or on-site at the event using a credit or debit card, will automatically be refunded back to your card (less a $5 refund processing fee) within 10 business days following the end of the event.
  • Cash: Leftover funds in your account, purchased on-site at the event using cash, will require you to complete a Manual Refund Form, only available from a registered cashless account (less a $5 refund processing fee).

The deadline to apply for a manual refund is July 3, 2017. Upon verification, the refund will be processed within 10 business days following the closure of the refund form.

If you have not already created a cashless account, follow these easy steps to get started:

STEPS ON HOW TO REGISTER YOUR WRISTBAND FOR CASH TOP-UP REFUNDS

STEP 1 – Create Your Account: Click on the “Apply for a Cash Top-up Refund” at the top of this page to be re-directed to the registration page. Simply enter your personal details and click “Register.”

STEP 2 – Login To Your Account: An “Activation” link will be sent to the email address you provide during registration. Once you activate your account, login and click the “Wristbands” tab then “I have a wristband” button to link your wristband to your account.

STEP 3 – Applying for a Refund: Click the “Refund” Tab from the top menu bar of your account page. From here you will be required to fill out the “Manual Refund Form” in order to have your unspent funds refunded back to your bank account.

Questions/Issues?

For any questions or issues, please email countryjam@intellipay.support or call 970-644-6900.