Before You Buy

COUNTRY JAM ACCESS GUIDE

At Country Jam we want to make sure that all music lovers have access to the Country Jam experience! Our access crew is friendly and helpful. We are looking forward to having a fantastic weekend with all of you. For comprehensive accessibility information please read our Country Jam access guide below.

The access guide should answer questions regarding accessibility at Country Jam. If you have any additional questions about accessibility, by all means contact us via email at: accessibility@countryjam.com. We are also eager to hear your suggestions and feedback.

What To Buy

Accessibility Access: Add this item to your cart to identify yourself as a person in need of assistance. Our Access team will contact you as we approach the event.

Accessible parking: Will be located on the west side of the venue, near the VIP  entrance. To park in this area, you must have a West Weekend Parking pass. Spaces are not reserved they are first come first serve. Please be prepared to present your state issued disabled license plate, hang tag or placard, to festival staff upon your arrival.

Accessible Camping: We have a limited number of accessible campsites available in the Standard Green Camping area. If these are sold you may purchase a site in any campground and communicate with our access team for transportation on site.

Festival Grounds

The event is held on a large ranch. There are various types of terrain throughout the venue which includes grass, hard packed dirt, and gravel roadways.

Weather in June is typically very hot – please come prepared with t-shirts and shorts as well as plenty of sunscreen, hats, and water!

Plan accordingly as there are some distances to be covered to get to all of the areas and stages on the site, and as with any natural terrain, rain can impact the conditions.

Access Tent

The Access Tent is where patrons with disabilities can come to get information and request services. It will be at the entrance to the accessible viewing area behind section 1 of VIP. The Access Tent will be staffed throughout the festival hours, from gates open until gates close. This is also the designated area for recharging wheelchairs, scooters, and medical devices. Remember, guests use this power at their own risk, and Country Jam is not responsible for any personal equipment.

Entering the Festival

Country Jam Colorado is located at 1065 Highway 6 and 50 Mack, CO 81525. Click here for directions.

Accessible Viewing Area

There will be an Accessible Viewing Area within the venue for guests who use wheelchairs, have significant mobility disabilities, or who have difficulty standing for long periods of time. The accessible viewing area is located on the left side of the venue at the back of the reserved seating area. An accessible bathroom is nearby. Staff will manage the viewing platform accordingly to make sure all patrons are comfortable during busy times.

Golf Carts

Golf carts will be available to transport patrons with mobility impairments to and from camping and the viewing platform. Rules, guidelines, and schedules for golf cart transportation will be disseminated on-site to the patrons who might require this service.

Also available on site will be a golf cart taxi service for a fee.

Powered Mobility Devices

Guests with mobility disabilities are welcome to use motorized wheelchairs and three or four wheeled scooters. For safety reasons, guests may NOT use golf carts, all-terrain vehicles, two wheeled scooters or motorbikes, either in the venue itself, or in the parking and camping areas. Other power driven mobility devices will be assessed on a case by case basis.

ASL Interpreting Services

Please send your requests as early as possible to accessibility@countryjam.com.

Prescription Medicines

Prescriptions must have a prescription label. Photo ID must match the prescription label. For the safety of our staff please dispose of all medical waste/syringes in the proper receptacles in our medical tents. Guests needing a cool place to store their medications can contact: accessibility@countryjam.com to make those arrangements.

Special Dietary Needs

If a patron has special medical dietary restrictions, a personal amount of food will be allowed in if accompanied by a doctor’s note. Please contact accessibility@countryjam.com with any questions or concerns.

SERVICE ANIMALS – Definition, Policies, and Procedures

Country Jam welcomes and supports the rights and attendance of all persons with disabilities that rely on the special skills of a trained service animal. What we DO NOT support, nor will tolerate, are pets being misrepresented by their owners as service animals, when in fact they are not. So please, don’t do it. Leave your pet at home. We mean it.

Service Animal Definition:

A ‘service animal’ means “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler’s disability.”

Emotional support or comfort animals are not considered service animals under the ADA and therefore are not allowed at Country Jam.

Service Animal Policies:

For our patrons with disabilities who wish to bring their legitimate service animal to Country Jam, we ask that you review and follow the policies outlined below:

  1. Service animals must be accompanied by the handler with the disability at all times.
  2. Service animals must be under the control and supervision of their handler at all times.
  3. Service animals are not permitted to be left in camp unattended under any circumstances.
  4. Handlers are required to be prepared for, and clean-up after, their animals at all times.
  5. We reserve the right to remove and/or refuse access to any service animal from the campgrounds or venues if that animal is deemed to be a health or safety threat to festival patrons, staff, or other service animals, or in violation of these policies.
  6. All service animals must be credentialed by the Country Jam staff (see the procedures below).

Service Animal Procedures:

All patrons with disabilities attending Country Jam this year with a service animal will need to have that animal credentialed by Country Jam staff before entering the main gate. This process will be performed quickly and respectfully by our Accessibility Staff.

What will you need to do? It’s easy. At the entrance gate let staff know you need your service animal credentialed.  Staff will speak with you, record your contact information, and provide a collar tag for your service animal. Then you are good to go! Security/Staff will be on the lookout this year for all animals to have a properly credentialed Country Jam collar tag.

Remember, Service Animals are allowed, all other dogs are not!