FAQs

JUNE 20 – 22, 2024
GRAND JUNCTION, COLORADO

FAQS

ULTRA VIP is our new VIP hospitality-based festival experience that will take your weekend to the next level. Exquisite accommodations include but are not limited to;

-Access to VIP area + the Ultra VIP Area
-Expedited Entry into the festival
-Wine Tastings from local CO vineyards
-Premium/Luxury Lounges & Viewing Decks with incredible line of sight to the main stage
-Reserved VIP Seat
-Early entry into the VIP Dinner line
-Ability to purchase tables for your friends/family or company with a private wait staff
-A dedicated VIP concierge/host to ensure all needs and requests are promptly met
-A commemorative CJCO 2024 Poster for each guest
-Upscale dedicated bars with premium liquor/beer & bottle service available
-DJ performances in between Main Stage sets
-Dedicated Merch Line
-Private VIP restrooms 

Country Jam CO Ticket Renewals for 2024

For next year’s festival, you are able to renew the exact same tickets and campsites you had for 2023!

Ticket Renewal links will be delivered via email from Front Gate Tickets on Wednesday, June 21. You’ll receive one link to renew your 2023 tickets, even if you had more than one order.

Your cart will initially show all tickets for 2023 that you have. You will be able to remove any tickets from the renewal cart that you don’t wish to renew for next year by clicking on the X next to each item. You cannot add more tickets.

You can utilize our layaway payment plan to purchase your 2024 tickets.

Ticket renewal window: Wednesday, June 21 – Monday, July 31.

NEED HELP WITH YOUR TICKET RENEWAL LINK?

If you need assistance resetting your unique renewal link after receiving an error message, read our guide below!

IF YOU HAVE ANY TECHNICAL ISSUES WITH YOUR LINK OR ITEMS ARE NOT SHOWING, PLEASE TRY THE FOLLOWING:

  1. Try purchasing on a desktop computer or laptop vs. a cell phone.
  2. Clear your cache and cookies, close your browser completely, and re-open your browser.
  3. See instructions for your preferred browser below.
  4. If you need to retry your link, be sure to wait for the 15 minute cart expiration to pass for the link to reset itself.

SAFARI

 

TO RENEW IN YOUR SELECTED BROWSER:

1) In your renewal email from Front Gate, right-click on the button that says “Click Here Once to Renew Now.”

2) Select “Copy Link” from the dropdown menu.

3) At the top lefthand corner of your screen, click “File.”

4) Elect “New Private Window” from the dropdown menu.

5) Paste your renewal link into the search bar. If you are retrying your link, be sure to wait for the 15 minute cart expiration to pass for the link to reset itself.

6) If you continue to have issues please submit a help request to info@countryjamco.com

GOOGLE CHROME

 

TO RENEW IN YOUR SELECTED BROWSER:

1) In your renewal email from Front Gate, right-click on the button that says “Click Here Once to Renew Now.”

2) In the dropdown menu that appears, click “Open Link in Incognito Window” OR “Open Link in New Private Window.” If you are retrying your link, be sure to wait for the 15 minute cart expiration to pass for the link to reset itself.

3) If you continue to have issues please submit a help request to info@countryjamco.com

FIREFOX

 

TO RENEW IN YOUR SELECTED BROWSER:

1) In your renewal email from Front Gate, right-click on the button that says “Click Here Once to Renew Now.”

2) In the dropdown menu that appears, click “Open Link in New Private Window.” If you are retrying your link, be sure to wait for the 15 minute cart expiration to pass for the link to reset itself.

3) If you continue to have issues please submit a help request to info@countryjamco.com

ALLOWED IN VENUE

  • Clear Bag Policy – Bags shall be CLEAR and not exceed 12″ x 6″ x 12″ (30cm x 15cm x 30cm). Bags smaller than 6″ x 9″ (15cm x 23cm), also referred to as a “clutch style” bag, are not required to be clear. Bags exceeding 6″ x 9″ but smaller than 12″ x 6″ x 12″ must be single-compartment and clear on ALL sides.
  • Blankets and small chairs
  • Hats
  • Rain gear
  • Earplugs (actually, we ENCOURAGE you bring earplugs! Protect your ears—you can’t replace ’em!)
  • Empty plastic water bottle or empty reusable water bottle (NOT glass)
  • One sealed water bottle per person
  • Empty camelbacks with only one pocket
  • Camera (basic cameras only – nothing with a detachable lens)
  • Bug spray
  • Sunscreen
  • Physician prescribed medications – name must match with carrier’s government issued ID, and must not be expired 
  • Positive attitude! 🤠

PROHIBITED – IN VENUE

These items will be confiscated and not returned.

  • Firearms, explosives, or weapons of any kind, including but not limited to ammunition, pocket knives, pepper spray, and tasers
  • Backpacks, purses or any bag that does not meet the clear bag specifications 
  • Glass bottles or containers of any kind
  • Bicycles/scooters/go-carts/ATVs/UTVs/skateboards/wagons
  • E-Cigs and Vape Pens
  • Fireworks
  • Kites 
  • Umbrellas
  • Alcohol of any kind
  • Tents of any kind
  • Pets
  • Outside food and beverages 
  • Coolers
  • Wagons
  • Drones or any other remote flying device
  • Professional grade radios or walkie talkies 
  • Any and all professional audio recording and/or video recording equipment
  • Professional cameras and equipment (any camera with a detachable lens)

ALLOWED IN CAMPGROUNDS

  • Festival wristbands and passes
  • Tent and rain fly
  • Tarp
  • Flag/Balloon (to identify your campsite)
  • Table
  • Chairs
  • Beverages (no glass containers)
  • Food
  • Ice
  • Coolers (outside food & beverages not allowed into the concert field)
  • Generators (must be vented above your camper and off by 2:00 AM)
  • Propane grills (at least 12 inches above the ground or any vegetation)
  • Sunscreen
  • Bug spray
  • Toilet paper
  • Towels (showers are available)
  • Small luggage lock (for your tent)
  • Lawn games
  • Slip ‘n’ slide
  • Pool

PROHIBITED – IN CAMPGROUNDS

These items will be confiscated and not returned.

  • Illegal substances of any kind
  • Firearms, explosives, or weapons of any kind, including but not limited to ammunition, pocket knives, pepper spray, and tasers
  • Large hammers or sledge hammers
  • Glass bottles or containers of any kind
  • Bicycles/scooters/go-carts/ATVs/UTVs/golf carts/skateboards
  • More alcohol than reasonable for personal consumption
  • Open flames (no charcoal or wood fires)
  • Kitchen cutlery (includes STEAK KNIVES)
  • Furniture, refrigerators, or carpeting
  • Fireworks
  • Kites
  • Kegs
  • Pets
  • Drones or any other remote flying device
  • Professional grade radios or walkie talkies
  • Any and all professional audio recording and/or video recording equipment
  • Professional cameras and equipment (any camera with a detachable lens)

Tickets can be purchased online on our site: countryjam.frontgatetickets.com. This is ONLY official website for Country Jam Colorado. Tickets may be purchased through this site or through Frontgate tickets. All other tickets purchased from third party vendors may or may not be valid. No Refunds.

Artist and lineups are subject to change at anytime. No refunds.

 

No. Dogs are not allowed in the campgrounds or the festival grounds.

If you need to bring your service animal with you, please visit our Accessibility Page for more information.

You may bring in 1 sealed plastic water bottle per person OR 1 empty, reusable water bottle per person.

SMALL/CLEAR BAG POLICY: All bags will be searched before entry.

Bags shall be CLEAR and not exceed 12″ x 6″ x 12″ (30cm x 15cm x 30cm). Bags smaller than 6″ x 9″ (15cm x 23cm), also referred to as a “clutch style” bag, are not required to be clear. Bags exceeding 6″ x 9″ but smaller than 12″ x 6″ x 12″ must be single-compartment and clear on ALL sides.

Camelbaks are allowed but must be empty and have only one additional pocket.

Note: Some vendors sell bags outside of these regulations. If you purchase a bag from a vendor inside the festival outside of these regulations, you may use the bag while on the concert grounds that day. Once you exit the concert grounds, you may not return with the bag to abide by the regulations.

Wednesday June 19, 2024 Kick-off Party info:

  • Must have 3-day concert ticket of any kind to attend
  • Performances are on the Next From Nashville Stage
  • Campers may begin loading in 10:00am on June 19th (load-in stops at 10:00pm)
  • Parking for those not camping on-site begins at 3:00pm on June 19 (NO exceptions)
  • Concert gates open on June 19th!

If you’ve ever attended Country Jam you qualify for the alumni presale! Make sure you have signed up for emails and texts, by scrolling down to the sign up form on our website home page, to receive a code to sign up at countryjam.com.

If you are in need of your password to purchase passes please shoot us an email at info@countryjamco.com.

You will receive your wristbands in your mailbox within 1-3 weeks before the festival. If you have not received your wristbands 1 week prior to the festival, please email us at info@countryjamco.com. Digital Print Passes will also be emailed to you around the same time.

Front Gate Tickets will send you a tracking number in an email when shipping begins.

The rental company can deliver your rented unit on Tuesday, June 20 between 9–5pm. This load-in protocol is for verified rental companies only—if you are renting through friends or family, you must load-in on Wednesday, June 21.

You must EMAIL your campsite ticket confirmation to the rental company with your name and campsite number(s), or a screenshot of your order that includes your name and campsite number(s), so they know where to place your unit. DO NOT MAIL your physical stickers to them.

Please also inform them that the unit WILL BE SEARCHED upon entry, as every person entering the grounds will be searched for safety reasons. Tell them to show our logistics staff the order confirmation for the unit itself AND your campsite ticket confirmation.

The name of the unit confirmation MUST match the name on the campsite ticket confirmation.

If the company is picking up the unit on Sunday, you will meet them at the gate to escort to your site, and load on out by 2pm!

NOTE: Don’t forget that every guest, including the campsite owner, must have their own Camp Access Pass along with any type of admission ticket to enter the campgrounds, sold separately from the campsite reservation.

EVERY PERSON who wants to enter the campgrounds for any reason must have an Admission Pass AND a Camp Access Pass to enter the campgrounds.

Included for all VIP passes, only valid for the duration of three days.

STUDENT TICKETS: Any student with a current and valid student ID or proof of attendance (including but not limited to college/university, high school, etc.) can purchase Student Ticket(s) on our official ticket page. Shipping will be Will Call only. Student tickets will require validation on-site at will call via a current and valid student ID, OR proof of current school attendance for redemption onsite during event hours. If you are purchasing tickets for more than one student per order, each student MUST present their current & valid ID/proof of current attendance at check-in for their credentials to be redeemed. If unable to provide a valid student ID/proof of current attendance, the difference in gate pricing must be paid in order to redeem your credential.

MILITARY TICKETS: Any active-duty military or veteran with a valid military ID can purchase Military Ticket(s) on our official ticket page. Shipping will be Will Call only. Upon arrival to Country Jam, head to Will Call at the Box Office. In order to receive your credential, you must bring a valid Military ID to Will Call for redemption onsite during event hours. If you are purchasing tickets for your family, you MUST have all family members with you at check-in for their credentials to be redeemed. If unable to provide a valid ID, the difference in gate pricing must be paid in order to redeem your credential.

WEDNESDAY PICK-UP INFO: If you will pick up your ticket(s) on Wednesday, June 19th,  2024, we will have a temporary will-call parking area where you can park to access the box office. Please pick up your ticket(s) BEFORE 3:00pm on Wednesday. After picking up, if camping, you will get in line for camping load-in. If not camping, you will be asked to leave and come back to park after 3:00pm.

The venue address is 1065 Highway 6 & 50, Mack, CO 81525

The terrain throughout the ranch varies; the concert field is grassy, walkways and campgrounds are on grass and/or hard-packed dirt.

Weather in June is typically very hot – please come prepared with t-shirts and shorts as well as plenty of sunscreen, hats, and water!

Our vendors will have vegan, vegetarian, and allergen-friendly foods available!

Showers are available for all campers in the front of Standard Camping by row E and in the back of Standard Camping by row TTT.

Showers are $35 for an unlimited weekend shower pass.

We abide by Mesa County laws that you can smoke in private. Smoking marijuana in public is strictly prohibited and enforced at all times while on Country Jam property.

You can enter the campgrounds as long as you have a 3-day festival wristband AND a Camp Access Pass. Purchase in advance on our ticket page, or at the on-site box office.

You can request a refund of any unused funds topped up on your wristband at the West Gate Wristband Registration Top Up Booth at the festival. It needs to be completed by 11:00 PM on Saturday, June 26. A $5 refund fee will apply.

You can use cash or credit cards at our top up stations to add money to your RFID wristband or add money on your wristband before you arrive!

There are ATMs onsite.

You will also be able to use credit cards or cash at the craft vendor booths in the vendor village.

We do allow chairs to be at the festival in the general admission area behind the ‘chair line’ so people that want to stand are closer to the stage.

Umbrellas are NOT allowed inside the venue, as it blocks the view of others behind you.

Yes, parking is included with your VIP ticket. Simply show your VIP wristband at the VIP Parking entrance and you’ll be able to park in the VIP parking lot.

Yes, all ages require a shuttle pass to ride the shuttles.

We offer West Weekend Parking passes that allow you to park in lots closest to the festival entrance. These passes are valid for the entire weekend and can be purchased in advance or at the Box Office, depending on availability.

We also offer single-day parking in lots that are a little further away from the festival grounds, also available to purchase in advance. Please note, cars in single-day lots must be moved by 9am the next day or will be towed.

VIP parking is free to all VIP ticket holders, and included with the purchase of a VIP admission ticket.

We also have Weekend Shuttle Passes available for purchase. With those, you are able to park at a secondary location and have unlimited access to the shuttle bus Thursday–Saturday. Details can be found on our Parking page. Parking at pick up locations will be included with purchase of the shuttle pass. All individuals and all ages require a shuttle pass to ride the shuttles.

We have multiple parking lots, including lots for VIPs, daily parking, overflow campground parking and West Weekend Parking that is good for all days of the festival.

Children 10 years old and under are free for all General Admission festival areas and campgrounds. All ages require a ticket for VIP seating, Reserved Lawn seating, Skybox, Bullpen, Country Club, and Weekend Shuttle Passes.

You can log in to your account at http://countryjam.frontgatetickets.com and change any information you need, such as your payment information, shipping address, etc.

Log in to your account at http://countryjam.frontgatetickets.com and you can update your payment information there.

Box office hours will be determined and released closer to the festival dates of 2024.

Daily set times and schedules are posted closer to the festival dates to allow for any scheduling changes that may occur throughout the year. Please stay tuned to our website and social media updates for announcements.

If you are having difficulties ordering or just have a question about what you’re ordering please reach out to our Guest Services team at info@countryjamco.com.

Service charges, shipping, and handling fees are not included in the base price of a ticket; these fees are added into your cart separately. These fees are standard for all live events and help cover costs associated with ticketing and operations.

Yes, but make sure your friend registers the wristband in their own name while activating it. If not and the wristband gets lost, there is no way to replace it – they would have to pay full price for a ticket since we have no way of tracking the order to their name.

Yes! Just visit our ticketing website here and choose your country during the shipping method process. The cart will automatically update to our international shipping. All international orders will be placed in will call and available for pick up at the festival.

No tickets are non-transferrable. One ticket = one wristband = one person for the whole festival.

Camping load-in will begin Wednesday from 10am–10pm. Campers may also load-in Thursday, Friday, and Saturday morning at 10:00 AM.

Campers will need to leave the campgrounds by Sunday at 2:00 PM.

The only way to know if a ticket is valid is to purchase it from the official Country Jam website. Country Jam can not confirm that a purchase from a second-hand buyer is valid because it goes directly against our policy. Therefore, to guarantee admission we recommend purchasing directly through our site.

Country Jam WILL NOT transfer tickets into someone else’s name. If you are giving away your ticket, you will need to mail the buyer the wristbands when you receive them. Country Jam WILL NOT arrange any transfers on your behalf.

Single-day tickets, pit passes, and parking passes will be sold on our ticketing site later in the ticket sale cycle. Keep an eye on our social media and sign up for our mailing list so you don’t miss the announcement of single-day on-sale!

Service vendors will be roaming the campsites continuously. Please flag them down for service (for a fee).

2023 Fee = $65.00

Call to request service: 303.641.9172

There will be a water truck assigned to each area within the campgrounds. Once you are ready to have your RV or pool filled, you can flag them down to fill (for a fee).

2023 Fees

  • Small RV Fill $70.00
  • Large RV Fill $90.00
  • Kiddie Pool Fill $50.00
  • Large Pool Fill $150.00 per 1000 gallons

Call to request service: 970.773.0410

If you plan to bring a grill, it must be Electric or Gas fueled and sit at least 12 inches above the ground or any vegetation.  No solid fuel grills (i.e. charcoal, wood, etc.) are allowed.

Unfortunately for safety reasons, no campfires or open flames are allowed. If you plan to bringing a grill, it must be Electric or Gas fueled and sit at least 12 inches above the ground or any vegetation.  No solid fuel grills (i.e. charcoal, wood, etc.) are allowed.

Yes! All generators must be vented above the height of your camping unit using an exhaust kit as there will be people camping in tents near your generator. You can purchase a generator exhaust kit (like this one) to route the CO2 out of your own and surrounding campsites. Generators must be separated from all tents by a minimum of twenty (20) feet and protected from contact by fencing or other approved means.

For your safety and the safety of others around you, please make sure your RV is equipped with a carbon monoxide detector as well, as that is required.

If your neighbor is running a generator, make sure they are properly venting it.

ALL GENERATORS MUST BE TURNED OFF BY 2:00 AM FOR QUIET HOURS.

Due to enforcement of Quiet Camping hours being an issue in the past, we no longer have camping sections designated as quiet camping. Generators in ALL campgrounds must be turned OFF by 2am. Please respect your fellow campers!

Personal port-o-potties are available to rent and will be delivered to your campsite upon arrival. Based on availability, these can be purchased on our ticketing site as an “add on” to your campsite. Upon arrival, please call our porta potty company to have them deliver your personal unit to your site. Note that deliveries can take between 1-2 hours during busy time. We recommend bringing a lock to keep others out of your personal unit.

We also recommend that you purchase your port-o-potty rental in the same order as your campsites!

Please check out the accessibility page on our website. If you have more questions regarding accessibility at Country Jam, please email info@countryjamco.com!

Country Jam offers accessible accommodations with a sectioned area to the left of the stage which includes a handicapped bathroom. Please bear in mind that the festival is in an open field with some rougher terrain that may make getting around challenging. We also offer Accessible parking in both the West Weekend Parking lot and Daily Parking lot. For further information, please visit our Accessibility Page or contact us at info@countryjamco.com.

We have a limited number of accessible campsites available in the Standard Campground area in rows G & H. If you require an accessible campsite, contact info@countryjamco.com to coordinate your ADA campsite purchase. If sold out, you may purchase a site in any campground and communicate with our access team for assistance on site.

Country Jam accessible weekend parking is located near the VIP entrance on the west side of the venue. Purchase a West Weekend Parking pass and present your state-issued disabled license plate, hang tag or placard, to festival staff upon your arrival to park in this area. West Weekend Parking can be purchased online before the festival. Spaces are based on availability. Accessible parking spots are also available in our Day Parking lot.

You are more than welcome to bring your service animal. Pets and emotional support animals are not allowed. Emotional support or comfort animals are not considered service animals under the ADA and therefore are not allowed. Service animals must be under the control and supervision of their handler at all times. Please visit our Accessibility Page for more information.

We have a very limited number of 50-amp electrical campsites available in our standard camping section. You will need to purchase an electrical site if you would like electricity. Otherwise, we recommend bringing a generator.

Please visit our Camping Page for generator rules and requirements.

Within each campsite, you can park one steering mechanism and one sleeping unit; a drive-able RV counts as both. If you need to park additional vehicles (motorcycles included), you’ll want to purchase a Campground Overflow Parking Pass.

Country Jam has a variety of campsite size options:

  • Standard Campsite – 20’ x 30’
  • Standard Long Campsite – 20’ x 40’
  • Standard Electrical Campsite – 20’ x 30’
  • Premier Campsite – 20’ x 40’
  • VIP Campsite – 20’ x 40’

View our campsite availability at countryjam.frontgatetickets.com.

Depending on the type of camping and specific campsite number purchased, your campsite will be within one of our three campgrounds. Check out our festival map to see the location of each campground.

Depending on the type of camping purchased, the walk varies from just a few minutes to twenty minutes. These walking times and the location of each campground are indicated on our festival map. There is also a free shuttle bus route that runs in between the different campgrounds and the main festival grounds as shown on the map.

For the fastest way to get from campsite to the gate, grab one of our golf cart shuttles! An optional transportation choice for all patrons is a paid door-to-door golf cart shuttle service. Carts operate throughout the campgrounds and parking lots but can not enter the concert site or leave the festival site.

We have no limit on the number of people per campsite but would recommend between 4-6 people for a comfortable stay.

Yes! Shuttles will operate to and from the campgrounds continuously throughout the weekend. Exact schedule TBA.

For the fastest way from your campsite to the gate, grab a golf cart shuttle! An optional transportation choice for all patrons is a paid door-to-door golf cart shuttle service. Carts operate throughout the campgrounds and parking lots but can not enter the concert site or leave the festival site.

If you have special medical dietary restrictions, a personal amount of food will be allowed into the concert grounds if accompanied by a doctor’s note. Please contact info@countryjamco.com with any questions or concerns. Bringing your own food into the campgrounds is always welcome.

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